Frequently Asked Questions
Find answers to common questions about using Garmint.Getting Started
How do I create my first mockup?
How do I create my first mockup?
Simply describe what you want in the chat (e.g., “vintage surf tee with palm trees”) and our AI will generate professional mockups. You can also upload reference images for garments or designs.
What image formats are supported?
What image formats are supported?
We accept JPG, PNG, and WebP images. For best results, use high-resolution images (at least 1024x1024 for designs).
Can I upload my own garment photos?
Can I upload my own garment photos?
Yes! Upload photos of blank garments and our AI will apply your designs to them. We also have a curated library of garment templates from popular brands.
What's the difference between Fast and Quality mode?
What's the difference between Fast and Quality mode?
Fast mode (12 tokens) generates designs quickly for rapid iteration. Quality mode (45 tokens) produces higher-resolution outputs with more detail, ideal for final production.
Billing & Tokens
How do tokens work?
How do tokens work?
Tokens are our billing currency. Fast generations cost 12 tokens, Quality generations cost 45 tokens. Your monthly allocation resets each billing cycle.
| Plan | Monthly Tokens | Price |
|---|---|---|
| Starter | 2,500 | $29/mo |
| Pro | 10,000 | $79/mo |
| Studio | 40,000 | $199/mo |
What happens when I run out of tokens?
What happens when I run out of tokens?
You’ll receive a warning email at 20% remaining and see a visual indicator in the sidebar. If you have a paid plan with overage billing enabled, you can continue generating (billed at your plan rate). Otherwise, you’ll need to upgrade or purchase a token pack.
Do unused tokens roll over?
Do unused tokens roll over?
Pro and Studio plan tokens roll over to the next month (up to 2x your monthly allocation). Starter plan tokens don’t roll over. Token pack purchases never expire.
Can I get a refund?
Can I get a refund?
We offer a 14-day money-back guarantee on all paid subscriptions. Contact us at support@garmint.app for refund requests.
How do I change my plan?
How do I change my plan?
Go to Settings in the sidebar, then click Manage Subscription. You can upgrade or downgrade at any time. Changes take effect immediately for upgrades, or at the end of your billing cycle for downgrades.
Production & Orders
How do I send a design to production?
How do I send a design to production?
Click Order on any mockup in your Lookbook. Configure sizes, quantities, and shipping, then checkout via Stripe. We handle printing, quality checks, and shipping.
What print methods do you support?
What print methods do you support?
We currently support Direct-to-Garment (DTG) printing for most designs. Screen printing is available for bulk orders (100+ units). Contact us for embroidery options.
How long does production take?
How long does production take?
Standard production is 3-5 business days after order confirmation. Rush orders (1-2 days) are available for an additional fee.
Do you ship internationally?
Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times vary by destination (typically 5-14 business days for international orders).
Can I track my order?
Can I track my order?
Yes, you’ll receive tracking information via email once your order ships. You can also view order status in the Production section of the app.
Account & Privacy
Who owns the generated designs?
Who owns the generated designs?
You retain full ownership of all designs you create with Garmint. We don’t claim any rights to your creations and you’re free to use them commercially.
How is my data protected?
How is my data protected?
We use industry-standard encryption (TLS 1.3) and security practices. Your designs are stored securely on encrypted servers and never shared without permission. See our Privacy Policy for details.
Can I delete my account?
Can I delete my account?
Yes, you can request account deletion by emailing support@garmint.app. All your data will be permanently removed within 30 days.
How do I connect my Shopify store?
How do I connect my Shopify store?
Go to Settings → Integrations → Connect Shopify. You’ll be redirected to authorize the Garmint app in your Shopify admin. Once connected, your product catalog will sync automatically.
Technical
What AI models do you use?
What AI models do you use?
We use state-of-the-art diffusion models optimized for apparel design. Our pipeline includes specialized models for mockup generation, background removal, and upscaling.
Is there an API?
Is there an API?
API access is coming soon for Pro and Studio plans. Join the waitlist to be notified when it launches.
What browsers are supported?
What browsers are supported?
Garmint works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest 2 versions). Mobile browsers are supported but we recommend desktop for the full experience.
Still Have Questions?
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Feature Requests
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